How can I return my order?
Changed your mind about your chosen item(s)? Not to worry; we have a 14 day return policy. Please follow the next steps to return or exchange (part of) your order.
Step 1: Submit your Return
Register your return by sending an email stating your name, order number, product and reason for return* to email@example.com,
*Reason for return is optional
Step 2: Send us your Return
Send your return to the following address:
5216 KC ‘s-Hertogenbosch
- Please note that return shipments are at the customer’s own cost and responsibility.
- Gåpåmod will offer a full refund within 14 days from when your order is delivered.
- Unfortunately, we can not refund any taxes, duties, charges or shipping fees for returns.
- If your order arrives after the 14 days have passed, we will offer to refund your returned goods in the form of a Gåpåmod Gift card.
Be sure to securely package your return (re-use the original outer packaging if possible) and include your original invoice.
Step 3: Receive a Credit Note
Once we have received your returned goods safe & sound, we will transfer the amount back to the account your order has been paid with within 14 days.
- We can not accept items that have been worn or used or are incomplete.
- We can not refund any taxes, duties, charges or shipping fees for returns.
Your item(s) must be wrapped in their original packaging, and shipped preferably in the envelope or box they arrived in.
- Sample Sale items are excluded from returns and/or exchanges.
Gåpåmod cannot be held responsible for anything lost or damaged in transit. To secure the arrival of your return, we advise using a postal service with tracking and/or insurance.
Do you have any further questions on returns and/or exchanges? Feel free to send us an email at firstname.lastname@example.org